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Telephone Banking Advisor, Bridgend
- UK - South Wales - Bridgend
- £10000 - £15000 per annum
- Full-Time Permanent
- Banking - Retail Banking
- Hays Banking
- 28-11-08
Job Description
Location: Bridgend, Pencoed
Role: Telephone Banking Advisor, Full Time, 35 hours per week
Salary: £13200 - £13850 + bens, + potential to rise to £15400 after 6 months, + £2,500 average commission per annum
Shift Patterns:
6.00am - 3.45pm
Week 1: Monday - Friday
Week 2: Sunday - Thursday
Aim
To be the first point of contact for inbound customer calls, providing an excellent level of customer service, meeting the needs of the customers and seeking opportunities to extend and develop the customer relationship.
Job:
A customer sales and service position in a call centre. An excellent opportunity to work for a national bank with fantastic job opportunities.
Responsibilities
The key duties of the job are as follows :
- Answer incoming customer calls in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of customers having been transferred from another contact centre (Second tier sites, Solent).
- Make outbound telephone calls to existing customers where there is an opportunity to provide further excellent customer service in a sales capacity to earn commission and sell company products from the bank.
- Ensure that all the Bank procedures and risk processes are adhered to during all customer conversations.
- Ensure that all the Telephony internal processes are adhered to during the customer telephone conversation.
- Identify opportunitiesin the call centre to further meet the needs of customers with the aim to extending and developing the customer relationship and selling additional bank products.
- Maintain a good understanding of Banks basic products and services, and their features and benefits and explain to the customer over the telephone.
- Ensure that the features and benefits of the bank's products are communicated to customers during the telephone conversation, with the intention of achieving additional revenue for the bank.
- Ensure that all hand-overs to other areas of the Bank are carried out in an effective and efficient manner; using the open-call transfer process in the call centre.
- To contribute to the centre Balanced Scorecard, through the achievement of the key Balanced Scorecard measures which you will be set. A Balanced Scorecard is a living document, an ongoing daily activity which is formally documented at least twice a year.
Role: Telephone Banking Advisor, Full Time, 35 hours per week
Salary: £13200 - £13850 + bens, + potential to rise to £15400 after 6 months, + £2,500 average commission per annum
Shift Patterns:
6.00am - 3.45pm
Week 1: Monday - Friday
Week 2: Sunday - Thursday
Aim
To be the first point of contact for inbound customer calls, providing an excellent level of customer service, meeting the needs of the customers and seeking opportunities to extend and develop the customer relationship.
Job:
A customer sales and service position in a call centre. An excellent opportunity to work for a national bank with fantastic job opportunities.
Responsibilities
The key duties of the job are as follows :
- Answer incoming customer calls in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of customers having been transferred from another contact centre (Second tier sites, Solent).
- Make outbound telephone calls to existing customers where there is an opportunity to provide further excellent customer service in a sales capacity to earn commission and sell company products from the bank.
- Ensure that all the Bank procedures and risk processes are adhered to during all customer conversations.
- Ensure that all the Telephony internal processes are adhered to during the customer telephone conversation.
- Identify opportunitiesin the call centre to further meet the needs of customers with the aim to extending and developing the customer relationship and selling additional bank products.
- Maintain a good understanding of Banks basic products and services, and their features and benefits and explain to the customer over the telephone.
- Ensure that the features and benefits of the bank's products are communicated to customers during the telephone conversation, with the intention of achieving additional revenue for the bank.
- Ensure that all hand-overs to other areas of the Bank are carried out in an effective and efficient manner; using the open-call transfer process in the call centre.
- To contribute to the centre Balanced Scorecard, through the achievement of the key Balanced Scorecard measures which you will be set. A Balanced Scorecard is a living document, an ongoing daily activity which is formally documented at least twice a year.
- Nadine Lock
- 00190293
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