Senior Pension Administrator, Sussex, £25000 plus excellent benefits

Role Responsibilities

Provide administration service to customers as per SLA  
Maintenance of data, integrity checking and conducts periodic reconciliations
Processing of a wide range of routine and non-routine documentation within defined procedures
Resolves customer enquiries (oral and written) based on expert working knowledge of the customer requirements [and case history]
Production of non-standard correspondence  
Referral for colleagues on the most sensitive/delicate customer queries  
Collates and analyses data and produces routine and ad-hoc reports, in order to update customer records, resolves queries and analyses trends in operating performance
Provision of technical guidance  
Conducts training needs analysis, design and deliver on-the-job training designed to meet individual's needs  
Identifies and implement process improvements for customer interaction and other teams
Assist in the development of outline specifications for new/enhanced systems  
Identifies where performance falls short of that required by the SLA and appropriate action to take
Carry out projects and ad-hoc activities as determined by Team Leader

Essential Requirements

GCSE (or equivalent) Maths and English Grade C Qualifications Preferred  
Retirement provision Certificate/FPC/QPA  
Active APMI student  
Customer Service NVQ Skills and Knowledge
Good written and communication skills
Ability to develop working relationships
Ability to work to work within laid down processes and procedures
Organisational, planning and prioritising work
Training needs analysis
Basic financial awareness
Good awareness of scheme rules, industry regulations, current pension legislation · 
General all round knowledge of products and services
Microsoft PC packages Experience
Previous experience in a pensions environment
Experience of dealing with external clients  
Working to SLAs