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Claims Handler, Essex
- UK - Essex
- £15000 - £20000 per annum
- Full-Time Permanent
- Insurance - Insurance
- Hays Insurance & Financial Services
- 14-11-08
Job Description
Our client, a large London Market Insurer is looking for 2 claims handlers to join their team in Essex.
The purpose of the role is to effectively handle all allocated claims in accordance with personal authority levels and the requirements of the insurer binding agreement. Also the role involves assisting the team in providing an effective and efficient claims service by adherence to the technical and operational standards of the company.
Role responsibilities include:
Claims Handling
- efficiently handling claims from claim notification through to settlement. All claims are to be dealt with promptly and fairly.
- Gather and process information to support the effective assessment of claims where referral is required.
Customer Contact
- Provide the highest level of customer service by developing customer care skills alongside the agreed technical guidelines, thus ensuring that communication is of the highest standard at all times.
Regulation
- Produce and process documentation in a timely and accurate manner in line with FSA regulations and service standard requirements
- Act as an agent for, and in the interests of the Insurer at all times
- Ensure that confirmation is obtained from claimants at all times authorising the business to handle the claim
People
- Maintain close working relationships with the Underwriting and Accounting Teams
Competencies Required:
Business Awareness: The jobholder must understand how own business area operates
Communication: Communicates facts clearly in own area of knowledge
Customer Focus: Reacts positively and effectively to customer needs
Self/staff Development: Participates in learning activities and makes use of the skills and abilities acquired in order to do their job effectively
Drive & Resilience: Demonstrates commitment/ focus in dealing with day-to-day tasks
Influence & Negotiation: Presents facts in own area of knowledge and thinks about own impact.
Innovation: Is willing to try out new ways of doing things
Leadership: Motivates others through own commitment and dedication
Problem Solving: Uses familiar information available to make day-to-day decisions in own area
Response to Change: Accepts change and adheres to new requirements
Teamwork: Co-operates as a willing member of the team
Technical Competence: the jobholder understands the key rules and procedures and knows when to refer to others.
- Alex Shaw
- 189895
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