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Image Engineer, Bristol
- UK - South West - Bristol
- £20000 - £25000 per annum
- Full-Time Permanent
- Insurance - Insurance
- Hays Insurance & Financial Services
- 10-11-08
Job Description
Job Title
To manage claims in most cost effective method whilst providing excellent customer service
Requirements
City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent
Relevant trade experience in vehicle repairs
Full member of the Institute of Automotive Engineering Assessors or working towards
Thorough knowledge of Thatcham times/methodology
Sound knowledge of computer assisted costing systems
Ability to analyse information and propose solutions
Proven negotiation skills
Problem solving skills
Proven ability to manage workload in a busy customer-facing environment
Responsibilities
Responsible for analysing each claim and making decision on best course for claim
Responsible for ensuring repairable cases are authorised within SLA at best commercial terms for the business
Responsible for ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLA
Ensure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering team
Respond to internal/external technical queries, providing written response where required
To manage claims in most cost effective method whilst providing excellent customer service
Requirements
City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent
Relevant trade experience in vehicle repairs
Full member of the Institute of Automotive Engineering Assessors or working towards
Thorough knowledge of Thatcham times/methodology
Sound knowledge of computer assisted costing systems
Ability to analyse information and propose solutions
Proven negotiation skills
Problem solving skills
Proven ability to manage workload in a busy customer-facing environment
Responsibilities
Responsible for analysing each claim and making decision on best course for claim
Responsible for ensuring repairable cases are authorised within SLA at best commercial terms for the business
Responsible for ensuring total loss cases are valued, categorised (ABI code of practice) correctly, and processed within SLA
Ensure all possible effort given to improve internal processes, minimise leakage, maximise savings and improve client service and the efficiency of the Engineering team
Respond to internal/external technical queries, providing written response where required
- Chris Bishop
- 191179
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