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Claims Team Leader, Surrey
- UK - Surrey
- £25000 - £30000 per annum
- Full-Time Permanent
- Financial Services - IFA
- Hays Insurance & Financial Services
- 27-11-08
Job Description
My client is currently seeking Claims Team Leader manage and develop claims team.
At this level, the role holders will be technical experts but with a strong understanding of the mechanics of the operational team, ensuring that best practice techniques are adopted and the Company's SLA and KPIs are met.
They will also ensure that team members deliver an efficient , timely and equitable claims handling service, in accordance with the company's service standards, protecting the interests of all stakeholders.
Also to provide support and cover for the Head of Department in running the department.
Accountabilities
- To ensure that the required technical and service standards of claims handling are maintained by the negotiators in the department
- To coach and advise negotiators on difficult/complex referrals, as required, ensuring sharing of knowledge to develop the team
- To handle difficult/complex claims, as required
- To identify training needs and assist in the development of training plans and delivery of training for the team.
- To review work practices and procedures to promote continuous business improvement by identifying and implementing improvements for change.
- To promote and foster a best practice culture within the department
At this level, the role holders will be technical experts but with a strong understanding of the mechanics of the operational team, ensuring that best practice techniques are adopted and the Company's SLA and KPIs are met.
They will also ensure that team members deliver an efficient , timely and equitable claims handling service, in accordance with the company's service standards, protecting the interests of all stakeholders.
Also to provide support and cover for the Head of Department in running the department.
Accountabilities
- To ensure that the required technical and service standards of claims handling are maintained by the negotiators in the department
- To coach and advise negotiators on difficult/complex referrals, as required, ensuring sharing of knowledge to develop the team
- To handle difficult/complex claims, as required
- To identify training needs and assist in the development of training plans and delivery of training for the team.
- To review work practices and procedures to promote continuous business improvement by identifying and implementing improvements for change.
- To promote and foster a best practice culture within the department
- Angela Bond
- 191667
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