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Contracts Administrator, Cork
- IE - Cork
- £20241.60 - £23615.20 per annum + Free Parking, Free Bus Service
- Full-Time Permanent
- Admin and Secretarial - Accounting
- Hays Ireland
- 26-11-08
Job Description
Our client is a leading Multi-National company who has a number of Fixed Term Contract & Permanent Vacancies in the area of Administration & Order Management. They are urgently seeking to meet with suitable candidates for interview.
These roles are based upon fluency in one of the following languages:
French; German; Spanish; Italian
Salary: 24,000 - 28,000 (DOE)
If you have the following skills & experience please contact us here in Hays Office Support to apply.
Essential to have a second language (French/German/Italian/Spanish)
Essential to have worked in a multi-national.
Essential to have at least 2 years administration experience
Customer service background
Though not essential, the ideal candidate will have previous Order Management experience.* See below for detailed Job Specification
Oracle or other ERP system is desired but not essential.
Our client is based in the Westside of Cork City, has free parking & a free bus service for all employees.
Please contact Kim Christian kim.christian@hays.com or call us in our local office on 00353 (0)21 4648197
*DESCRIPTION OF KEY RESPONSIBILITIES
· Provide initial direct support to Maintenance Renewal Sales Reps. involving processing maintenance renewal contracts from initial quote generation in Oracle Contracts, review/verification/cleanup, quote revision (work with Sales Reps. and Account Managers), through order validation, order entry, fulfilment, invoicing and collection.
· Able to assess general nature of maintenance renewal order/contract or invoicing problems quickly and take steps to resolve with Maintenance Renewals Sales Reps., Customer or THE COMPANY'S internal parties.
· Ensure all renewal quotes are filled out accurately and completely and in accordance with accounting regulations.
· Providing accurate maintenance charges estimates, total cost of ownership and install base reports to Maintenance Renewal Sales Reps. and Account Managers, in line with maintenance renewals process
· Work closely and effectively with Maintenance Renewals Sales Reps., Contract Administration and Revenue Operations to gather missing information on primary maintenance and maintenance renewal contract orders
· Work with THE COMPANY'S Track Master Group to complete appropriate customer set-up roles/profiles and relationships for new or existing customers in Oracle
· Work with THE COMPANY'S Install Base Group to request relevant updates and feedback findings / changes based on maintenance renewals process
· Responsible for maintaining/updating service agreements in Oracle Contracts database
· Ad-hoc manual service contracts entry and service contracts cleanup in Oracle
· Able to operate with occasional supervision and assistance for solving complex problems and issues
SPECIALISED SKILLS AND/OR PHYSICAL REQUIREMENTS
· Excellent verbal and written communications skills
· Excellent problem solving skills
· Excellent organisation skills
· Knowledge of customer service practices and procedures an advantage.
· Ability to effectively communicate requirements and procedures to internal/external customers
· Ability to prioritise responsibilities and perform in a timely manner
· Technical knowledge and aptitude of order processing/contract price guides, quality standards, reporting and policies and procedures
· Individual must be conscientious and detail oriented
· Must be able to handle demanding workloads at month end and quarter end periods
EDUCATION/EXPERIENCE
· BS/BA Business or equivalent professional experience
· Order Management/Administration experience (3-5 years)
· High level of Microsoft Office suite (Word, Excel, PowerPoint) proficiency
· Oracle 11i/10i experience desired, but not required
These roles are based upon fluency in one of the following languages:
French; German; Spanish; Italian
Salary: 24,000 - 28,000 (DOE)
If you have the following skills & experience please contact us here in Hays Office Support to apply.
Essential to have a second language (French/German/Italian/Spanish)
Essential to have worked in a multi-national.
Essential to have at least 2 years administration experience
Customer service background
Though not essential, the ideal candidate will have previous Order Management experience.* See below for detailed Job Specification
Oracle or other ERP system is desired but not essential.
Our client is based in the Westside of Cork City, has free parking & a free bus service for all employees.
Please contact Kim Christian kim.christian@hays.com or call us in our local office on 00353 (0)21 4648197
*DESCRIPTION OF KEY RESPONSIBILITIES
· Provide initial direct support to Maintenance Renewal Sales Reps. involving processing maintenance renewal contracts from initial quote generation in Oracle Contracts, review/verification/cleanup, quote revision (work with Sales Reps. and Account Managers), through order validation, order entry, fulfilment, invoicing and collection.
· Able to assess general nature of maintenance renewal order/contract or invoicing problems quickly and take steps to resolve with Maintenance Renewals Sales Reps., Customer or THE COMPANY'S internal parties.
· Ensure all renewal quotes are filled out accurately and completely and in accordance with accounting regulations.
· Providing accurate maintenance charges estimates, total cost of ownership and install base reports to Maintenance Renewal Sales Reps. and Account Managers, in line with maintenance renewals process
· Work closely and effectively with Maintenance Renewals Sales Reps., Contract Administration and Revenue Operations to gather missing information on primary maintenance and maintenance renewal contract orders
· Work with THE COMPANY'S Track Master Group to complete appropriate customer set-up roles/profiles and relationships for new or existing customers in Oracle
· Work with THE COMPANY'S Install Base Group to request relevant updates and feedback findings / changes based on maintenance renewals process
· Responsible for maintaining/updating service agreements in Oracle Contracts database
· Ad-hoc manual service contracts entry and service contracts cleanup in Oracle
· Able to operate with occasional supervision and assistance for solving complex problems and issues
SPECIALISED SKILLS AND/OR PHYSICAL REQUIREMENTS
· Excellent verbal and written communications skills
· Excellent problem solving skills
· Excellent organisation skills
· Knowledge of customer service practices and procedures an advantage.
· Ability to effectively communicate requirements and procedures to internal/external customers
· Ability to prioritise responsibilities and perform in a timely manner
· Technical knowledge and aptitude of order processing/contract price guides, quality standards, reporting and policies and procedures
· Individual must be conscientious and detail oriented
· Must be able to handle demanding workloads at month end and quarter end periods
EDUCATION/EXPERIENCE
· BS/BA Business or equivalent professional experience
· Order Management/Administration experience (3-5 years)
· High level of Microsoft Office suite (Word, Excel, PowerPoint) proficiency
· Oracle 11i/10i experience desired, but not required
- Kim Christian
- 108331
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